Do: Always expect a person to say yes to an offer you make. Do: Stay neutral when a friend is having an argument with someone else. Do: Seize the opportunity to sincerely praise someone in public whenever he or she has done something worthy. Do: Make it a habit to reply to email messages you receive so that the senders are sure you have read them. Do: When someone tells you something that is important to him, make a point of following up on it with that person. Do: Before you attempt to persuade someone to give you something or agree with you, prepare a list of specific reasons to support your request.
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Shelves: business , self-improvement This book was written by a lawyer who had mediation experience and noted a few things parties could do in discussions that would reduce conflict. She then created a trademarked system and went on the speaking circuit selling it; that is the contents of this book. Each chapter contains a communication blunder and its corrective, a communication wonder.
Communication blunders include offering to do things you dont really want or intend to do, expecting others to read your mind, or to focus your This book was written by a lawyer who had mediation experience and noted a few things parties could do in discussions that would reduce conflict. She includes examples, some of which are rather contrived, usually from stories or experiences with friends from college. Much of this book could be summed up as basic social skills.
Next time, I will set an alarm so I am here on time. Otherwise, pass. In all, I give this book 3 stars out of 5. If you believe in continuosly trying to improve yourself, you should probably pick this up every few months for a quick re-read. Feb 27, Margareta Sebayang rated it really liked it The first non-fiction book I bought when I was in junior high school. I tried what this book says and actually it really worked and still reliable until now. I was hoping it would include tips on persuasion in the marketing sense, but there was nothing on that front.
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